Help
Credits
What things cost, and what happens when something fails.
Every generation costs credits. They are held before it runs and refunded if it fails, and the button always shows the price before you press it.
What things cost
A paragraph is about 10
Runs on our own hardware
You already paid for the clips
Two multipliers apply on top
Resolution: 480p ×0.5, 720p ×1, 1080p ×2, 2k ×3.5, 4k ×6. Native audio bills at roughly double the silent rate — and the estimate on the button applies it too, so the price does not change when you press it.
Why it holds first
The alternative is charging on success, which lets a workspace queue a hundred jobs it cannot pay for. Holding first makes your balance mean what you can still spend, which is the only definition you can act on.
The hold happens after the checks that cost nothing and before anything irreversible — so a source image that is too small is refused before any credits move.
What happens when things fail
- Not enough credits
- Refused up front. Nothing is held and no job is created
- Over a member cap
- The same, with a message saying so
- The provider fails
- Refunded in full by the worker that failed it
- Content was blocked
- Refunded. A refusal is not a delivery
- You double-clicked Generate
- Collapsed into one job and charged once
- You closed the tab
- Nothing changes. The job keeps running and settles normally
The invariant
Every hold ends as either a settle or a refund. The ledger is append-only, so the answer to “why is my balance this number” is always readable in full.
Getting more
New accounts receive a starter grant. Beyond that, an administrator grants credits, and an owner can move credits between their own workspaces with Add credits on the Workspaces screen.
Self-service purchasing is not built yet
Credit packs exist in the system but there is no checkout. Ask an administrator.
